Responsibilities:
As an ITG Technical Writer, you will be preparing and maintaining documentation for distribution to our customer base.

Essential functions include, but are not limited to:

• Working independently to design, write, illustrate, test and revise product documentation, including user guides, installation and configuration guides, administration guides, procedures, training materials, release notes, web content, tutorials and online help for software products
• Developing document standards and approval process for internal and external documentation
• Working with the engineering team and other personnel to provide creative input on user interface design during the conceptual phases of projects and to become familiar with product technology, development and procedures
• Maintaining a current and technical understanding of current company-developed software and hardware products
• Organizes material and completes writing assignments based on documentation standards (Microsoft Manual of Style/Chicago Manual of Style) regarding order, clarity, conciseness, style, and terminology
• Creates graphical images, charts, and diagrams, and incorporates into technical documentation, as required. Coordinates layout and organization of documentation for publication
• Work with customers to demonstrate the features and functionality of our hosted software products
• Maintains records and files of work and revisions
• Manages own projects using MS Project to track deadlines and priorities

Requirements:

• Basic understanding of technical writing concepts. Experience with creation of user guides and procedures, editing, circulation for approval, and/or related technical writing functions. Three to five years of technical writing experience, possessing a strong desire to learn and master new technologies
• Excellent Microsoft Office skills (Word, Visio, Excel, Publisher, PowerPoint and Project)
• Excellent Adobe Illustrator and Acrobat skills
• Knowledge of SnagIt or similar screen capturing technology, essential
• Knowledge of WinCvs, RFP Machine, Adobe Photoshop, Microsoft Project, PaintShop Pro and RedHat Linux, desirable
• Experience with page layout, design, and creation of computer-generated illustrations and/or images
• Experience working with technical subject matter experts to synthesize complex engineering information into cohesive text, creating precise "from scratch" technical documentation
• Demonstrated excellent command of the English language
• Good customer presence. Excellent communication skills, both on paper and face-to face
• Excellent organizational skills
• Extremely flexible in shifting of priorities and changing deadlines
• Experience with localization management
• Background in data communications or telecommunications strongly desired. Familiarity with VoIP, TCP-IP, broadband, modems, and switches is preferred
• Passionate about documentation quality and meeting hard deadlines
• Extremely personable with a great sense of humor
• Bachelor's degree in technical writing or other technical discipline

Your interest in our company is appreciated however, only candidates considered for interview selection will be notified. AA/EOE.

Please fax your resume to +1 703.773.3516 or email at resumes@interceltelecoms.com